Quoox - Errors/issues accessing Quoox portal, mobile app, and FitnessHub – Incident details

All systems operational

Errors/issues accessing Quoox portal, mobile app, and FitnessHub

Resolved
Operational
Started about 2 years agoLasted less than a minute

Affected

Quoox Portal

Operational from 7:19 AM to 7:19 AM

FitnessHub

Operational from 7:19 AM to 7:19 AM

Mobile Apps and API

Operational from 7:19 AM to 7:19 AM

Quoox Website

Operational from 7:19 AM to 7:19 AM

Support Website

Operational from 7:19 AM to 7:19 AM

Updates
  • Resolved
    Resolved

    The issue was resolved by the upstream provider and we await the incident report.

  • Investigating
    Investigating

    The issue appears to be resolved and systems are back online.

    We continue to work to identify where the problem lay, which appears to have been outside of our network & infrastructure.

    We can see that a large percentage of web sites became inaccessible which suggests a possible upstream routing or DNS issue.