Quoox - Misdetection of malware – Incident details

All systems operational

Show current status

Misdetection of malware

Resolved202 hours 41 minutes

Affected

GymOS Administration Portal

Operational from 9:13 PM to 7:54 AM

Quoox and GymOS Websites

Operational from 9:13 PM to 7:54 AM

Support Website

Operational from 9:13 PM to 7:54 AM

  • ResolvedUTC

    Google have advised that they have resolved the issue. We can see that the warning message is starting to be removed, and we expect services to be fully accessible again shortly.

    It may take 24-48 hrs for some of the service providers and ISPs that "piggy-back" off Google to duplicate the remedy.

  • MonitoringUTC

    Google have advised us that they have manually confirmed that the quoox.com does not present a malware threat. They are updating their systems, and the warnings currently displayed will start to lift in the coming hours.

  • IdentifiedUTC

    We are liaising with Google to seek remedy of this incorrect detection. The warning can be bypassed by following the on-screen instructions, or by using an alternate browser such as Microsoft Edge.

  • InvestigatingUTC

    Google has misdetected the new Quoox website as containing malware, and has added a warning in the Chrome browser.