Quoox - Errors/issues accessing Quoox portal, mobile app, and FitnessHub – Incident details

All systems operational

Errors/issues accessing Quoox portal, mobile app, and FitnessHub

Resolved
Operational
Started about 4 years agoLasted less than a minute

Affected

GymOS Administration Portal

Operational from 7:19 AM to 7:19 AM

FitnessHub Web Portal

Operational from 7:19 AM to 7:19 AM

Mobile Apps and API

Operational from 7:19 AM to 7:19 AM

Quoox and GymOS Websites

Operational from 7:19 AM to 7:19 AM

Support Website

Operational from 7:19 AM to 7:19 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue was resolved by the upstream provider and we await the incident report.

  • Investigating
    UTC
    Investigating

    The issue appears to be resolved and systems are back online.

    We continue to work to identify where the problem lay, which appears to have been outside of our network & infrastructure.

    We can see that a large percentage of web sites became inaccessible which suggests a possible upstream routing or DNS issue.