Quoox - Misdetection of malware – Incident details

All systems operational

Misdetection of malware

Resolved
Operational
Started over 2 years agoLasted 8 days

Affected

Quoox Portal

Operational from 9:13 PM to 7:54 AM

Quoox Website

Operational from 9:13 PM to 7:54 AM

Support Website

Operational from 9:13 PM to 7:54 AM

Updates
  • Resolved
    Resolved

    Google have advised that they have resolved the issue. We can see that the warning message is starting to be removed, and we expect services to be fully accessible again shortly.

    It may take 24-48 hrs for some of the service providers and ISPs that "piggy-back" off Google to duplicate the remedy.

  • Monitoring
    Monitoring

    Google have advised us that they have manually confirmed that the quoox.com does not present a malware threat. They are updating their systems, and the warnings currently displayed will start to lift in the coming hours.

  • Identified
    Identified

    We are liaising with Google to seek remedy of this incorrect detection. The warning can be bypassed by following the on-screen instructions, or by using an alternate browser such as Microsoft Edge.

  • Investigating
    Investigating

    Google has misdetected the new Quoox website as containing malware, and has added a warning in the Chrome browser.